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The Virtual Assistant (VA) is a multi-million dollar
investment in automated customer service technology. It
represents the new direction for fully integrated
solution delivery strategy, providing convergent,
real-time customer support and enterprise-wide business
operations. The VA uses Bayesian reasoning logic to
emulate a human conversing with customers in a natural
way, learning from every interaction and formulating
questions on the basis of context and previous answers.
The VA is intelligent, location aware, able to handle
reasoning under uncertainty, and continually learns new
ways of achieving customer or consumer needs. By using
Intelligent Frameworks, the VA provides the scalability
and availability needed to convert information to
knowledge and support intelligent customer service. It
is built with a flexible software delivery mechanism
that can deliver "software as a service" under
the new intelligent web services application delivery
model.
Dynasty’s Intelligent Frameworks and other
intelligent application development tools have been
utilized for the AI capabilities of the Virtual
Assistant. Dynasty will continue to refine these tools
for use with the VA.
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