Dynasty Technologies, Inc.

We provide development environments, unwired and knowledge-based systems, to simplify the lifecycle of complex enterprise applications.

 

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Support

Dynasty Technologies is committed to supporting and improving the productivity and competitiveness of its customers. Throughout Dynasty Technologies, our people take great pride in working hard to help customers to be successful. Our company beliefs and values emphasizes on being a customer-driven company.

Standard Customer Support

Dynasty Customer Support is available via several options. The primary method to submit inquiries, problems, and bugs is through e-mail. Customer support is normally available Monday through Friday from 8:00 a.m. until 6:00 p.m. Central Standard Time, US. Direct contact with Customer Support personnel outside of normal support hours can be agreed in advance with Customer Support management. Premium Software Support Services, including assistance at the customer site, are available through a separate agreement.

How to Contact Customer Support

Customer Support is available in the United States of America from 8:00 a.m. to 6:00 p.m. Central Standard Time by calling +1 (832) 533-2100.

Primary method - to submit an inquiry, problem or bug by e-mail, submit information to the email address customer_support@dynasty.com or follow the link on this page.


Note: Typical initial response time from our support engineers is less than 2 hours from an email request. For special support considerations, please contact Customer Support management by either e-mail or phone.

Working along with the Dynasty development team, Customer Support representatives reside at the Dynasty Research and Development Lab in Houston, Texas. Rapid resolution of customer inquiries and issues are top priority. 

Standard Software Maintenance

Dynasty ’s Standard Software Maintenance program is mandatory for all of our active customers. The software maintenance includes:

  • Major software updates (Services Releases), every 18 – 24 months
  • Major software releases (Upgrades), if and when required

Installation Support

Dynasty Services provides upgrade and new release integration support as well as patch installation. Feel safe knowing that a Dynasty expert is taking the greatest care in securing your existing environment while upgrading your operation to the very latest levels of performance and capability.